Use case · Structured organization
From zero to a fully coordinated organization in five working days
An industrial SME deploys Digital Synapse Exchange to structure its departments, negotiate with suppliers and activate its customer relations — with no technical skills required.
Group structure — as configured via MASP
Day 1
Structuring the organization from scratch
Actors:Main administrator
The administrator creates their account, prepares a CSV file describing the entire hierarchy, and imports all groups and users in a single operation. They then configure inter-group permissions (ACL) with each department manager.
Registration
Creating the administrator account
The admin registers on Digital Synapse Exchange. Their account becomes the central hub of the entire organization.
MASP
CSV import — groups and members in bulk
A single CSV file describes the entire hierarchy: Management, 4 departments, 8 sub-departments, Suppliers and Customers groups. MASP creates everything in seconds.
Inter-group ACL
Configuring permissions per department
The admin opens the Permissions panel in the group manager and defines for each department the access to the 6 modules: chat, writing, negotiation, files, discussions, gallery.
Showcase Group
Activating public internet mode
The IT department configures the Showcase group for public access. It becomes the company's public showcase, visible to all internet users without registration.
What changes
In under an hour, an organization of 50 employees spread across 10 groups is operational. Each department has its own isolated space. No emails, no configuration meetings.
Day 2
Publishing — internally and externally
Actors:Sales departmentAll managersAfter-sales serviceIT department
The Gallery and Writing tools come into action simultaneously. Internally, memos and procedures are structured; externally, a product gallery, marketing materials and customer documents are built.
Gallery · Public
Product and service catalogue online
The sales department publishes photos, videos and audio files with descriptions in the Showcase group. The catalogue is immediately visible on the internet.
Writing · Private
Internal memos, instructions and procedures
Each manager publishes their operational procedures in their department group. Strictly private access, controlled by the ACL configured the day before.
Writing · Showcase
Marketing materials and infographics
The sales department publishes in the Showcase group: PDF presentations, infographics, product sheets. Publicly visible, updated in real time.
Writing + Gallery · After-sales
Manuals, forms and contact information
The after-sales service publishes downloadable manuals, usage instructions and contact forms in the client space of the Showcase group.
What changes
The company has a live showcase website without a web agency, a centralized internal document base, and an autonomous client space — all from the same platform.
Day 3
Negotiating with suppliers — transparently
Actors:Purchasing managerInvited suppliersManagement
Negotiation is not improvised. Digital Synapse Exchange allows preparation of each session in advance, framing clauses through preparatory groups, then launching the official session in a closed group with a complete audit trail.
My groups
Preparatory groups by topic
The manager creates internal working groups by area to negotiate (price, deadlines, logistics terms). Each group receives its negotiation framework via the Writing tool.
Real-time chat
Prior discussion of clauses
Internal teams discuss in real time the terms to propose, the limits not to cross, and the agenda — before suppliers are invited.
Group management
Inviting suppliers · Closed group
The manager creates the official negotiation group, invites all participants (internal + suppliers), then closes the group to secure the session.
Negotiation tool
Official session — FIFO clauses · audit log
FIFO clause chains, configurable signature deadline, 4 legal templates, PDF export with audit annex, timestamped log of 16 event types. Every decision is traceable.
What changes
The negotiation session arrives prepared, structured and documented. The legal summary is generated automatically. No untraced verbal agreements, no forgotten clauses.
Day 4
Collaborating — files, projects and internal journal
Actors:All employeesManagers
The daily life of the organization is organized around traceable file sharing and structured collaborative writing. Each department feeds its own document flow.
Files tool
Sharing and tracking project files
Employees share documents, plans, spreadsheets and reports directly in their department group. Each file is tracked, versioned and accessible to authorized members.
Writing tool
Internal journal — daily news
Each manager writes a brief "daily journal" article in their group: key figures, department news, points to watch. Distributed to those concerned according to ACL.
What changes
No more emails with lost attachments. No more file transfer chains. Each employee knows exactly where to find the right document, in the right group, with the right level of access.
Day 5
Activating customer relations
Actors:CustomersAfter-sales serviceRelevant departments
Customers interact via their dedicated group. They have a structured space to ask questions, track responses and communicate in real time with the relevant teams.
Chat
Real-time questions and exchanges
Customers ask their questions directly in the Customers group chat. After-sales responds in real time; other departments can be called upon if needed.
Discussions
Structured questions and reply threads
For more complex queries, customers open a thematic discussion. Each question receives an organized reply thread, viewable by all group members.
Multi-department after-sales
Inter-department coordination transparently
If a question goes beyond after-sales, the relevant departments (Sales, Logistics, IT) are notified and can respond directly in the Customers group, if ACL permits.
What changes
The customer no longer manages a black-box inbox. They have a structured, traceable space where every question receives a coordinated response from the right people — without the company losing track.
Your organization is ready to take off.
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